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Platform Terms of Use 

Effective date: August 19, 2026. 

  1. General Information

1.1. These Platform Terms of Use (hereinafter – the Terms) govern the use of the CityFiks mobile application and website (hereinafter – the Platform) and regulate the legal relations between the Platform Operator and any person who uses the Platform (hereinafter – the User). 

1.2. The Platform Operator is SIA CityFiks, registration No. 40103952403, registered address: Kastrānes iela 2–22, Riga, LV-1039, Latvia, e-mail: [email protected] (hereinafter – the Platform Operator). 

1.3. The Platform is a digital intermediary environment connecting service recipients with independent service providers. The Platform Operator does not itself provide the services offered on the Platform. 

1.4. The Platform may be used only by persons who have reached the age of 18. By registering, the User confirms that this requirement is satisfied. 

1.5. By using the Platform, the User confirms that the User has read and understood these Terms and agrees to be bound by them in full. 

  1. Role and Scope of the Platform

2.1. The Platform Operator provides: 

  • a technical environment for creating profiles, posting advertisements, publishing reviews and communicating between Users; 
  • functionality for managing orders, applications and reviews; 
  • the option to use third-party payment services. 

2.2. Where the Platform facilitates the collection of payments, it acts as the Service Provider’s limited authorised agent solely for the purpose of receiving payment. 

2.3. The Platform Operator is not a party to the service agreement between Users and: 

  • does not determine the content, price or performance terms of the services; 
  • does not guarantee the quality, outcome or performance of the services; 
  • is not liable for mutual obligations between Users, except where expressly required by applicable laws and regulations. 

2.4. The Platform shall not be deemed an employer, commercial agent, authorised representative or other representative of any User. 

2.5. The Platform Operator provides Users with the technical option to apply for accounting services offered by the third party at https://manakabata.lv/; such services are not provided on behalf of the Platform Operator, and the Platform Operator is not liable for their content, quality or performance. 

2.6. Users acknowledge that the Platform’s algorithms give priority to profiles with higher customer satisfaction ratings and faster response times. A detailed description of the ranking parameters is available in the Privacy Policy.   

  1. Registration, Authentication and User Account

3.1. To use the full functionality of the Platform, the User must create a user account. 

3.2. During registration, the User shall provide true, accurate and up-to-date information. The Platform Operator is entitled to request clarification of information or carry out additional checks to the extent necessary for the security of the Platform and compliance with applicable laws and regulations. 

3.3. The User is responsible for: 

  • maintaining the confidentiality of the User’s access credentials; 
  • all activities carried out through the User’s account. 

3.4. The Platform Operator is entitled to temporarily restrict or deny access to a user account where necessary for security, technical or fraud-prevention reasons. 

  1. Prohibited Conduct

4.1. The User is prohibited from: 

  • using the Platform for unlawful or dishonest purposes; 
  • posting false, misleading, offensive, discriminatory or otherwise unlawful content; 
  • offering services without the rights, permits or qualifications required to provide them; 
  • circumventing the Platform’s technical or security measures; 
  • manipulating reviews, ratings or profiles; 
  • using the Platform for spam, fraud or malicious conduct; 
  • using another User’s data for a purpose unrelated to the performance of a specific order (for example, for marketing purposes without explicit consent). 

4.2. If prohibited conduct is identified, the Platform Operator is entitled to immediately restrict the Platform’s functionality, remove content or close the User’s account.  

  1. User Content

5.1. Users are fully responsible for the content they post on the Platform, including advertisements, profile information, reviews, messages and similar content. 

5.2. The Platform Operator does not carry out general prior monitoring of content but provides a notice-and-action mechanism. 

5.3. Any User or third party may report potentially unlawful content by using the reporting function available on the Platform. 

5.4. Upon receiving a report, the Platform Operator shall assess whether it is substantiated and may: 

  • restrict, remove or block the relevant content; 
  • restrict or close the User’s account; 
  • inform the parties concerned of the decision, to the extent possible. 

5.5. A complaint against the decision may be submitted as follows: 

  • by using the function available on the Platform or the contact details in the “Support” or “Contacts” section, identifying the decision being challenged and providing brief reasons for the complaint; 

the Platform Operator shall review the complaint within a reasonable period and inform the User of its decision through the Platform or by e-mail; review of the complaint shall not in itself suspend the effect of the decision unless the Platform Operator decides otherwise. 

  1. Intellectual Property

6.1. All rights in the Platform, its design, software, trade marks and content (excluding User content) belong to the Platform Operator. 

6.2. The User is prohibited from copying, distributing, modifying or using the Platform’s content for commercial purposes without the Platform Operator’s prior written consent. 

  1. Limitations of Liability

7.1. The Platform Operator is not liable for: 

  • agreements, disputes or losses between Users; 
  • the quality, performance or outcome of services; 
  • losses resulting from the use or inability to use the Platform or from any act or omission of Users. 

7.2. The Platform Operator is not liable for any direct, indirect, incidental or consequential loss (including loss of profit) incurred by a User in connection with the use of the Platform or services provided by third parties. 

7.3. The Platform is provided on an “as is” basis, without any guarantee of uninterrupted or error-free operation. 

  1. Account Suspension and Deletion

8.1. The Platform Operator is entitled to restrict, suspend or terminate the User’s access to the account if at least one of the following circumstances applies: 

  • the User has materially breached these Terms or systematically fails to comply with their requirements; 
  • use of the User’s account involves a risk of fraud, a threat to data security or other unlawful activity; 
  • this is necessary to comply with applicable laws and regulations or instructions from law enforcement authorities. 

8.2. The User may request deletion of the account at any time through the Platform or by using a publicly available online form. 

8.3. The User is entitled to appeal the Platform Operator’s decision to restrict the account within 6 (six) months by submitting a reasoned application. 

8.4. When an account is deleted, personal data shall be erased or anonymised to the extent permitted by applicable laws and regulations and the legitimate interests of the Platform Operator. 

  1. Notices

9.1. The Platform Operator may communicate with the User by means of: 

  • notifications on the Platform; 
  • e-mail; 
  • other means of communication specified on the Platform. 

9.2. Notices shall be deemed received at the time they are sent. 

  1. Governing Law and Dispute Resolution

These Terms and the legal relations arising from them shall be governed by the laws and regulations in force in the Republic of Latvia. The Parties shall seek to resolve through mutual negotiations any dispute or disagreement arising in connection with these Terms. If no agreement is reached within 30 (thirty) days, the dispute shall be submitted to a court of the Republic of Latvia. 

  1. Amendments to the Terms

11.1. The Platform Operator is entitled to amend these Terms unilaterally. 

11.2. Amendments shall take effect upon their publication on the Platform. 

11.3. If the User continues to use the Platform after amendments take effect, the User shall be deemed to have accepted the revised Terms. In the event of material changes, the Platform Operator shall notify the User at least 15 days in advance.